This guide covers: Connecting a WhatsApp Business Number to Irelia.ai using Meta’s Embedded Signup — enabling your AI agent to handle WhatsApp conversations, qualify leads, and respond instantly 24/7.

What You'll Need

Prerequisites before starting

Quick Path

Condensed steps for experienced users

Step-by-Step Guide

Complete walkthrough

Update Display Name

Change the auto-assigned default name

Business Verification

Why it matters & how to do it

Troubleshooting & FAQs

Common issues & fixes

Quick Checklist

Pre-flight checklist

✅ What You’ll Need

Before starting, make sure you have everything ready:

📋 Required Information

Legal business name — Your company’s official registered name
Business address — Your company’s official address
Business website — A working website that matches your business

👤 Account Requirements

Facebook account — A personal Facebook account (not a Page)
Admin access to an existing Meta Business Manager, OR willingness to create one

🛡️ Highly Recommended

Start Business Verification early — If the option is available in your Business Manager’s Security Center, begin the process before or right after setup. It protects your account from restrictions and unlocks higher messaging limits. → Learn more

Agencies & Marketers setting up for a client? You need to be added as an Admin with full control (including finance permissions) on your client’s Business Manager. Being added as a “Partner” — which is what Meta’s own guidelines recommend — is not sufficient for the Embedded Signup process. See how to fix this before you begin.

📞 Choosing Your Phone Number

You have two options when connecting WhatsApp to Irelia:

Option A: Use Your Own Number 🏷️
Option B: Meta-Provided US Number 🇺🇸

Best for: Businesses wanting a local or branded number that customers recognize.Requirements:

Landline number, SIM card or eSIM (active subscription NOT required — just needs to receive one code)
Number must NOT be registered on WhatsApp or WhatsApp Business app
Able to receive SMS or voice call for one-time verification

✅ Why choose this	⚠️ Keep in mind
Customers see a familiar local number	Can’t use WhatsApp app on same number simultaneously
Better brand recognition	Must disconnect from WhatsApp app before setup
Landlines work too (verified via voice call)	Oftentimes, landlines can only verify via voice call, not SMS

Tip: Consider using your main business phone number — even if it’s a landline. This lets customers reach you on a single recognizable number across multiple channels (phone calls and WhatsApp), maximizing your availability without needing a separate line.

Number already registered on WhatsApp? It must be disconnected before setup:

On the WhatsApp app (smartphone): Delete the account first — WhatsApp → Settings → Account → Delete Account → Wait 5-10 minutes before proceeding.
Connected to an existing WhatsApp Business Account (WABA): For the smoothest experience, delete that WABA from your Business Manager before starting. This ensures all permissions and partnerships are configured correctly from the start:
1. Go to Meta Business Suite → Business Settings
2. Click WhatsApp Accounts in the left sidebar
3. Select the WABA you want to remove
4. Click Delete or Remove from Business Portfolio
5. Wait 5 minutes, then start the connection process from Step 1

Best for: Businesses without a spare number, or those serving international/US markets.Requirements: None! Meta provides a free US (+1) number automatically.How to get it: During phone setup, select “I don’t have a phone number” or “Use Display Name” — Meta assigns one instantly.

✅ Why choose this	⚠️ Keep in mind
No physical SIM needed	US (+1) number only
Completely free to use	May seem less local to non-US customers
Ready instantly	Cannot receive SMS/calls outside WhatsApp

Note: This option may only appear for verified Business Managers. If you don’t see it, complete Business Verification first.

⚡ Quick Path (Experienced Users)

Condensed steps for those familiar with Meta Business tools

Irelia: Settings → Channels Configuration → Click “Connect WhatsApp”
New Tab: Review requirements → Click “Continue with Facebook”
Meta Popup: Log in → Click “Begin/Get Started”
Select Business Portfolio and Create WhatsApp Business Account
Enter: Account name, country, category, website
Phone: Add your number and verify via SMS/voice call — OR select “Use only display name” for a free Meta-provided US number
Irelia: Select your phone number → Click “Confirm”
Done: See congratulations screen ✅
Display Name: Update in WhatsApp Manager (defaults to your Business Manager name) — see guide
Business Verification: Start the process in Security Center as soon as possible, especially for new Business Managers — why it matters

⏱️ Setup time: ~3-4 minutes

Need more detail? Continue with the full guide below.

🔌 Step-by-Step Connection Guide

Access Channel Settings 📍

Navigate to your Irelia settings page: 👉 https://irelia.ai/settings?menu=settings&settings_tab=generaleYou’ll see the Channels Configuration section with connection buttons.

Click 'Connect WhatsApp' 🟢

Click the green “Connect WhatsApp” button. A new browser tab will open with setup instructions.

Review Requirements & Start Connection 📋

You’ll see a page listing what information you need to have ready.

Create your WhatsApp Business Account page

Important Note: You’ll see a message about not removing ‘Gupshup’ as a partner. This is the technology provider that powers Irelia’s WhatsApp connection — never remove this partnership or your WhatsApp integration will stop working.

Click the “Continue with Facebook” button. A Meta popup window will appear.

A Meta authorization popup will open.If already logged in: You’ll see a confirmation screen asking “Continue as [Your Name]?” — Click “Continue as [Your Name]” to proceed.If not logged in: Enter your Facebook credentials first, then click to continue.

Tip: Use the Facebook account that has admin access to your Business Manager, or the account you want as the admin of a new Business Manager.

Begin the Connection Process ▶️

You’ll see an information screen explaining what permissions you’re granting:

WhatsApp Business Account Access — Allows managing phone numbers, message templates, sending/receiving messages
Billing Management — Associates billing for WhatsApp API usage.

Note: You won’t be billed directly by Meta for WhatsApp messages. All WhatsApp messaging costs are charged through your Irelia credits instead.

Connect your account to Gupshup permissions screen

Click “Begin” (or “Get Started” / “Inizia”) to continue.

Select Business Portfolio & Create WhatsApp Business Account 🏢

On this screen, you’ll configure two things:

Business Portfolio — Select your existing Business Portfolio (also called “Business Manager”) from the dropdown or create a new one
WhatsApp Business Account — Select “Create a new WhatsApp Business Account” (Do not select already existing ones in the list)

Then click “Continue”.

Agencies & Marketers — Client’s Business Manager not showing in the dropdown? Partner access is not enough for this process — even though Meta’s guidelines recommend it for agencies. → Jump to the fix: I don’t see my (or my client’s) Business Manager in the dropdown

Creating a new Business Manager? If you selected “Create a new Business Manager” in this step, prioritize starting Business Verification as soon as setup is complete. New, unverified Business Managers are more susceptible to automated restrictions from Meta.

Enter Your Account Details ✏️

Fill in the details for your new WhatsApp Business Account:

Field	What to Enter	Example
Account Name	Internal name for this account (customers won’t see this)	“Acme WhatsApp”
Country	Your business country	”Italy”
Category / Vertical	Your business type	”Marketing Agency”
Website	Your business website	”https://acme.com”

Then click “Continue”.

About your Display Name: Your WhatsApp display name (what customers see) is automatically set to your Business Manager name during setup. You’ll update it as your first post-setup step — see Update Your Display Name.

Add and Verify Your Phone Number 📱

You’ll see two options on this screen:

Option A: Add a New Phone Number

Enter your phone number with country code (e.g., +1 555 123 4567)

Seeing an error like “This number is registered to an existing WhatsApp account”? The number needs to be disconnected from its current WhatsApp registration first. → See how to fix this

Choose verification method:
- 📱 SMS — Receive a text message with code
- 📞 Voice Call — Receive an automated call with code
Enter the verification code when received

Verification tips:

Landline? Select Voice Call — landlines typically can’t receive SMS.
Auto-dialer or IVR on the line? Temporarily disconnect it before requesting the voice code — automated calls won’t get through otherwise. Reconnect after verification.
SMS not arriving? Wait 60 seconds, then switch to Voice Call — it’s more reliable and almost always gets through.

Option B: Use Only Display Name (Meta-Provided US Number)

Select “Use only display name” — Meta will assign a free US (+1) number automatically. No phone verification needed.

Complete Meta Signup ✅

Once verified (or after selecting the Meta-provided number), click “Continue” then “End”.The Meta popup will close, and you’ll return to the setup page.You’ll see a screen saying “We are almost done!” showing the list of phone number(s) available for activation.Select your phone number from the list and click “Confirm”

Important: Do NOT close the page! The system is configuring your WhatsApp connection. Wait 1-2 minutes for the connection to be finalized.

Congratulations! 🎉

You’ll see a success screen confirming your setup is complete.

Seeing warnings or restrictions? In rare cases Meta may flag a new WABA. If this happens, see Dealing with a Flagged Account.

What’s next:

Update your display name — It currently defaults to your Business Manager name. Continue to the next section to update it to your preferred customer-facing name.
Start Business Verification — If you haven’t already, head to Security Center and begin the process now. This is especially important for new Business Managers to avoid potential restrictions. → Full guide

📝 Update Your Display Name

During the embedded signup, your WhatsApp display name — the name customers see when they chat with you — is automatically set to your Business Manager name. This default likely isn’t the name you want customers to see, so updating it should be your first post-setup action. Before heading to WhatsApp Manager to change it, review the guidelines below so your new name gets approved on the first try.

Display Name Guidelines

How Display Name Approval Works 🔍

Meta’s approval system checks the alignment between your Business Manager profile information and your display name. Here’s how it works:

Your BM Profile contains your official company name (e.g., “SalesX SPA”)
Business Verification confirms this with official documents
Display Name should align with this verified company identity

Example: If your company is officially “SalesX SPA” and you’ve verified this with official documents through Business Verification, your display name should be consistent with this identity — like “SalesX”, “SalesX Support”, or “SalesX Italia”.

✅ Approved Display Name Examples

Business Type	Good Display Name
Agency	”Acme Marketing”
E-commerce	”GreenLeaf Store”
Local Business	”Mario’s Pizza Roma”
SaaS	”Irelia.ai”

❌ Rejected Display Name Examples

Bad Example	Why It’s Rejected
”Support”	Too generic
”WhatsApp Help”	Contains “WhatsApp"
"Best Company Ever!!!”	Excessive punctuation
”click.here.now”	Looks like a URL
”Test Account”	Not a real business name
”Random Brand XYZ”	Doesn’t match verified business name

Display Name Rules 📜

Must be related to your business — Clearly represent your brand
Must match your documentation — Align with your BM profile and verification documents
No prohibited words — Avoid “WhatsApp”, “Meta”, “Facebook”, etc.
No generic terms alone — “Customer Service” alone won’t work, but “Acme Customer Service” will
Proper grammar — No AlL cApS, excessive punctuation!!!, or $pecial ch@racters

How to Change Your Display Name

Once you’ve chosen a name that follows the guidelines above, here’s how to update it:

Navigate to Business Settings

Go to Meta Business Suite → Business Settings (gear icon)

Access WhatsApp Manager

Click WhatsApp Accounts in the left sidebar

Select Your WABA

Select your WhatsApp Business Account (WABA) → scroll down → click “WhatsApp Manager”

Open Phone Numbers

In WhatsApp Manager, click “Phone numbers” in the left menu

Edit Display Name

Click on your phone number to open its settings

Submit for Review

Click the pencil/edit icon next to your current display name

Enter New Name

Enter your new display name and click “Submit” for review (takes 24-48 hours)

Note:

Display name changes require re-approval and you can only change it a limited number of times per month.
If your account is flagged or restricted, fix those issues first before attempting a name change (see Dealing with a Flagged Account)

🏢 Business Verification Explained

What is Business Verification?

Business Verification is Meta’s process to confirm your business is legitimate. It involves submitting official documents to prove your business identity.

Why Does It Matter? 📊

Status	Capabilities
Not Verified	Reply to unlimited incoming messages; Send templates to max 50 unique customers/day
Verified ✅	All of the above PLUS: Send templates to 1K-100K+ customers/day

If the verification option is available to you, start it right away — ideally before or immediately after connecting WhatsApp. This is especially important for new Business Managers. Here’s why:

Avoid Future Problems — New, unverified Business Managers are more likely to be flagged or restricted by Meta’s automated systems. Verifying early significantly reduces this risk.
WhatsApp Longevity — Verified accounts are more stable and less likely to face sudden restrictions down the road
Future-Proofing — Meta increasingly favors verified businesses with new features and higher limits
US Number Access — The free Meta-provided US phone number option may not appear if your Business Manager is not verified

Can You Start Without It?

Yes — you can connect WhatsApp and start using it immediately without verification. You won’t be blocked from setting up.

Without verification, you can still:

✅ Respond to unlimited customer-initiated conversations
✅ Send business-initiated messages to 50 unique customers per 24-hour rolling period
✅ Use your AI agent for all incoming conversations

The verification process runs in the background and typically takes 2-5 business days — so the sooner you start, the better.

How to Start Verification

Access Security Center

Go to Meta Business Suite

Navigate to Security Center

Navigate to Business Settings → Security Center

Start Verification

Click “Start Verification”

Submit Documentation

Submit one of the following documents:

Business registration certificate or business license
Tax registration certificate or articles of incorporation
Utility bill or bank statement (showing business name and address)
Government-issued ID of business admin

⏱️ Timeline: Verification typically takes 2-5 business days.

What If Verification Is Not Available?

If you don’t see the verification option, Meta doesn’t have enough information about your business yet. Complete your Business Manager profile:

Access Business Info

Go to Meta Business Suite → Business Settings (gear icon) → Business Info

Complete Required Fields

Fill in all required fields:

✅ Complete business address
✅ Working website URL
✅ Business details (legal name, phone, email)

Wait for Option to Appear

After saving, wait 24-48 hours for the verification option to appear.

Shortcut: Registering a new WhatsApp Business Account (WABA) through the Irelia connection process automatically provides Meta with key business information. This often immediately unlocks the verification option — so if you just completed the WhatsApp setup, check back in Security Center right away or within 24 hours.

🚩 Dealing with a Flagged Account

Sometimes your WABA setup completes successfully, but the account is immediately flagged or restricted by Meta. Don’t panic — it’s usually fixable!

What Does “Flagged” Mean? ⚠️

A flagged account means Meta’s automated systems detected something that seems to violate their policies — even if nothing is actually wrong.

Warning Sign	Common Cause
”Restricted” or “Flagged” status	Business name mismatch with website/documents
”Policy Violation” warnings	Website issues (misleading content, missing info)
“Low” quality rating from the start	Previous violations on other BM assets
Can’t send business-initiated messages	High-risk business category

How to Check Status & Request a Review 📝

Both tasks happen in the same place. Follow these steps:

Access Business Settings

Go to Meta Business Suite → Business Settings (gear icon)

Navigate to WhatsApp Accounts

Click WhatsApp Accounts in the left sidebar

Open WhatsApp Manager

Select your WhatsApp Business Account (WABA) → scroll down → click “WhatsApp Manager”

Check Overview for Warnings

Click Overview — here you’ll see your a warning banners if your account has been flagged ❗

Review Restriction Details

Click the blue link in the warning banner to review the specific restriction reason

Request Review

To request a review → click the “Request Review” blue button and explain that you fixed the root issue

Before Requesting Review — Fix the Root Cause!

Meta will reject your appeal if the underlying problem isn’t resolved. If Meta gives you a vague error like “policy violation,” check the two most common culprits:

your website might have issues (see website troubleshooting),
or your Business Manager profile has incomplete or inconsistent information.

Fix these first, then submit your appeal.

⏱️ What to Expect

Review time: 24-72 hours (up to 7 business days)
If approved: Restrictions lifted automatically
If denied: Fix remaining issues and appeal again

Tip: Complete Business Verification — verified accounts get faster, more favorable reviews.

❓ Troubleshooting & FAQs

'This number is registered to an existing WhatsApp account'

Problem: When entering your phone number during signup, Meta detected it’s still active on another WhatsApp platform. A phone number can only be active on one WhatsApp platform at a time.You may see one of these messages:

“This number is registered to an existing WhatsApp account. To use this number, disconnect it from the existing account. Then, return to this page and re-enter the number.” — Number is active on the WhatsApp or WhatsApp Business app
“This phone number is already connected to another WhatsApp Business Account” — Number is tied to an existing WABA in a different Business Manager
“The phone number was already registered on our platform (i.e., WhatsApp Messenger, WhatsApp Business App or WhatsApp Business API)” — General variant covering any of the above

Solution: Disconnect the number from its current registration, then restart setup:

Number active on the WhatsApp app (smartphone)? Delete the account from the app: WhatsApp → Settings → Account → Delete Account → Wait 5-10 minutes
Number tied to an existing WABA? Delete that WABA from your Business Manager — see step-by-step deletion instructions

Then restart the connection process from Step 1.

'I'm not receiving the verification code'

Problem: SMS or voice call isn’t arriving.Solutions:

✅ Try the Voice Call option — It’s more reliable than SMS and almost always works
✅ Disconnect any auto-dialer or IVR system on the line — these will intercept the verification call and prevent the code from reaching you. Temporarily disconnect, receive the code, then reconnect
✅ Check you entered the correct country code
✅ Check if your carrier blocks automated messages
✅ Make sure your phone number can receive phone calls or SMS messages
✅ Make sure the phone has signal/service
✅ Wait 60 seconds and request a new code

'My website is blocking the process'

Problem: Meta requires a working website to verify your business, and issues with your site can block the entire signup flow.Solutions:

✅ Make sure your website is live and accessible — no downtime or server errors
✅ Remove any password protection, “coming soon” pages, or maintenance mode
✅ Ensure the website clearly displays your business name (matching what you entered)
✅ Check for a valid SSL certificate (https:// not http://)
✅ Verify the site loads properly on mobile devices
✅ Make sure your site isn’t geo-blocked (accessible from different countries)
✅ Check that Meta’s crawler can access your site — no robots.txt blocking
✅ Ensure your site has real content (not just a single landing page with no info)

Debug Tool: Use Meta’s official debugging tool to check if there are issues with how Meta sees your website: 👉 https://developers.facebook.com/tools/debug/Enter your website URL and click “Debug” to see any errors or warnings Meta detects. Fix the issues shown, then click “Scrape Again” to refresh Meta’s cache.

'My display name was rejected'

Problem: Meta didn’t approve your chosen display name.Solution:

Review the Display Name Guidelines section
Make sure your display name aligns with your verified business name in Business Manager
Choose a name that clearly represents your business
Avoid generic terms, special characters, or prohibited words
Resubmit with a compliant name — see How to Change Your Display Name for step-by-step instructions

'I don't see my (or my client's) Business Manager in the dropdown'

Problem: At Step 6, the Business Manager (Business Portfolio) you need doesn’t appear in the dropdown list.Start here — quick fixes:

✅ Logged into the wrong Facebook account? — The dropdown only shows Business Managers where your Facebook account has admin access. Make sure you’re logged into the correct account.
✅ Don’t have a Business Manager yet? — No problem. Select “Create a new Business Manager” directly in the dropdown during signup.
✅ You have a BM but it’s still not showing? — You likely don’t have the right permission level. Read on 👇

🏢 Most Common Cause: Agency / Marketer Connecting for a Client

This is by far the most frequent reason. If you’re a marketer or agency setting up WhatsApp on behalf of a client, your client likely added you as a Partner on their Business Manager — which is exactly what Meta’s own guidelines recommend for agencies.The problem? Partner access is not enough for the Embedded Signup process.

Access Level	BM Appears in Dropdown?
Partner (Meta’s recommendation for agencies)	❌ No
Partial access (Employee)	❌ No
Full control (Admin) without finance	❌ No
Full control (Admin) with finance ✅	✅ Yes — this is what you need

Solution: Ask your client to add you (temporarily or permanently) as an Admin with full control and finance permissions on their Business Manager.Share the instructions below directly with your client:

📋 Instructions for Your Client

Access Business Settings

Go to Meta Business Suite and click the gear icon (⚙️) to open Business Settings

Navigate to People

In the left sidebar, click People, then click the blue “Invite People” button

Invite People button in Business Settings

Enter Email Address

Enter the email address associated with your marketer/agency’s Facebook account

Select Full Control

Select “Full control” (Admin access) — this is critical, do not select “Partial access”

Enable Finance Permissions

Make sure Finance permissions are enabled — toggle on both “Finance analyst” and “Finance editor” if shown as separate options. In some interfaces this appears as a “Finance access” toggle.

Full control and finance permissions options

Send Invitation

Click “Send Invitation”

After Your Client Sends the Invitation

✅ Check your email and Facebook notifications for the invitation
✅ Accept the invitation
✅ Restart the WhatsApp connection process from Step 1
✅ At Step 6, your client’s Business Manager should now appear in the dropdown

Tip: If you’re concerned about keeping elevated permissions long-term, you can ask your client to downgrade your access back to Partner after the WhatsApp setup is fully complete and working. The connection will continue to function as long as Gupshup remains as a Partner on the Business Manager.

Important: Even after downgrading, make sure Gupshup (Irelia’s technology provider) remains listed as a Partner in the client’s Business Manager — never remove it, or the WhatsApp integration will stop working.

'The connection process stopped/froze'

Problem: The Meta popup closed unexpectedly or got stuck.Solutions:

✅ Clear your browser cache and cookies
✅ Disable browser extensions (especially ad blockers)
✅ Try using Google Chrome in incognito mode
✅ Disable any VPN you might be using
✅ Restart the process from Step 1

'I can't find my phone number here'

Problem: Your newly registered number isn’t appearing in the “We are almost done” page selection list.Solutions:

✅ Wait 30-60 seconds and refresh the page
✅ If the issue persists, repeat the process from step 1 and ensure the phone verification completed successfully
✅ Contact Irelia support if you’re still experiencing issues

'The Meta-provided US number option doesn't appear'

Problem: You wanted a free US number but don’t see that option.Solution: This option is sometimes only available for verified Business Managers. Complete Business Verification first, then try again.

'My messaging limit is only 50 customers'

This is normal! Without Business Verification, you’re limited to 50 unique customers per 24-hour period for business-initiated messages. You can still respond to unlimited incoming conversations.To increase limits: Complete Business Verification. Limits increase automatically based on quality and volume.

'My WhatsApp integration has stopped working'

Problem: Your WhatsApp connection was working before, but now messages aren’t being sent or received through Irelia. This can have several causes.Solution: Work through these common causes to identify and fix the issue:

1️⃣ Gupshup was removed as a partner

Someone may have accidentally removed Gupshup (Irelia’s WhatsApp technology provider) from your Meta Business Manager.How to check:

Go to Meta Business Suite → Business Settings → Partners
Look for “Gupshup” in the list

How to fix: Contact Irelia support. You may need to re-run the connection process

Prevention: Never modify partner settings without consulting Irelia support first

2️⃣ Your WABA was restricted or flagged by Meta

👉 See Dealing with a Flagged Account for detailed steps

3️⃣ The phone number was registered on WhatsApp app

If someone registered your business number on the WhatsApp or WhatsApp Business app, it disconnects from the API.How to check: Open WhatsApp app from your phone(s) and see if your business number is active there.How to fix:

Delete the account from the app: Settings → Account → Delete Account
Wait 5-10 minutes
Contact Irelia support to re-register the number

4️⃣ Your WABA or phone number was deleted

Another admin may have accidentally deleted the WhatsApp Business Account or removed the phone number.How to check:

Go to Meta Business Suite → Business Settings → WhatsApp Accounts
Verify your WABA still exists
Click into it and confirm your phone number is still listed

How to fix: Contact Irelia support. You may need to re-run the connection process

'My account was flagged or restricted immediately after setup'

Problem: Your WABA setup completed, but the account shows as restricted, flagged, or has a “Low” quality rating from the start.Solution: This happens when Meta’s automated systems detect a potential policy issue. Don’t panic — it’s usually fixable!👉 Check the complete guide here: Dealing with a Flagged Account

✔️ Quick Checklist

Use this checklist before and during setup:

Before You Start

Facebook account ready with login credentials
Business information prepared (name, address, website)
Phone number ready (not connected to WhatsApp app) OR will use Meta-provided number
Phone nearby to receive verification code (if using own number); if landline with auto-dialer, plan to disconnect it temporarily.

During Setup

Clicked “Connect WhatsApp” in Irelia settings
Logged into correct Facebook account
Created or selected Business Portfolio and WhatsApp Business Account
Entered account details (name, country, category, website)
Added and verified phone number (used Voice Call if SMS didn’t arrive or if landline) OR selected Meta-provided number
Waited 1-2 minutes for confirmation page to load (didn’t close the page!)
Selected phone number in Irelia confirmation screen
Saw “Congratulations” success screen

After Setup

Updated display name from default (Business Manager name) to your preferred name — see guide
Started Business Verification process — Do this right away if available; critical for new Business Managers → guide
Tested sending a message to the WhatsApp number
Noted: Never remove Gupshup as a partner!

All checked? You’re ready to automate WhatsApp conversations with Irelia.ai!

🆘 Need Help?

Contact Support

Contact support in the WhatsApp priority support group or send an email to info@irelia.ai

Include in your support request:

Screenshots of any error messages
The step where you got stuck
Your phone number (with country code)
Your Irelia account name
Your Meta Business Manager ID

​Table of Contents

What You'll Need

Quick Path

Step-by-Step Guide

Update Display Name

Business Verification

Troubleshooting & FAQs

Quick Checklist

​✅ What You’ll Need

​📋 Required Information

​👤 Account Requirements

​🛡️ Highly Recommended

​📞 Choosing Your Phone Number

​⚡ Quick Path (Experienced Users)

​🔌 Step-by-Step Connection Guide

​Option A: Add a New Phone Number

​Option B: Use Only Display Name (Meta-Provided US Number)

​📝 Update Your Display Name

​Display Name Guidelines

​How Display Name Approval Works 🔍

​✅ Approved Display Name Examples

​❌ Rejected Display Name Examples

​Display Name Rules 📜

​How to Change Your Display Name

​🏢 Business Verification Explained

​What is Business Verification?

​Why Does It Matter? 📊

​Why We Highly Recommend Doing It Upfront 🛡️

​Can You Start Without It?

​How to Start Verification

​What If Verification Is Not Available?

​🚩 Dealing with a Flagged Account

​What Does “Flagged” Mean? ⚠️

​How to Check Status & Request a Review 📝

​Before Requesting Review — Fix the Root Cause!

​⏱️ What to Expect

​❓ Troubleshooting & FAQs

​🏢 Most Common Cause: Agency / Marketer Connecting for a Client

​📋 Instructions for Your Client

​After Your Client Sends the Invitation

​1️⃣ Gupshup was removed as a partner

​2️⃣ Your WABA was restricted or flagged by Meta

​3️⃣ The phone number was registered on WhatsApp app

​4️⃣ Your WABA or phone number was deleted

​✔️ Quick Checklist

​Before You Start

​During Setup

​After Setup

​🆘 Need Help?

Contact Support

Table of Contents

✅ What You’ll Need

📋 Required Information

👤 Account Requirements

🛡️ Highly Recommended

📞 Choosing Your Phone Number

⚡ Quick Path (Experienced Users)

🔌 Step-by-Step Connection Guide

Option A: Add a New Phone Number

Option B: Use Only Display Name (Meta-Provided US Number)

📝 Update Your Display Name

Display Name Guidelines

How Display Name Approval Works 🔍

✅ Approved Display Name Examples

❌ Rejected Display Name Examples

Display Name Rules 📜

How to Change Your Display Name

🏢 Business Verification Explained

What is Business Verification?

Why Does It Matter? 📊

Why We Highly Recommend Doing It Upfront 🛡️

Can You Start Without It?

How to Start Verification

What If Verification Is Not Available?

🚩 Dealing with a Flagged Account

What Does “Flagged” Mean? ⚠️

How to Check Status & Request a Review 📝

Before Requesting Review — Fix the Root Cause!

⏱️ What to Expect

❓ Troubleshooting & FAQs

🏢 Most Common Cause: Agency / Marketer Connecting for a Client

📋 Instructions for Your Client

After Your Client Sends the Invitation

1️⃣ Gupshup was removed as a partner

2️⃣ Your WABA was restricted or flagged by Meta

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4️⃣ Your WABA or phone number was deleted

✔️ Quick Checklist

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After Setup

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